We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, our returns and refunds policy ensures a simple and smooth process. Please read the guidelines below for more information on how to return items and request a refund.

1. Returns:

• We accept returns within 30 days of the original purchase date.

• To be eligible for a return, the item must be unused, in its original packaging and in the same condition as when it was received.

2. Refunds:

• Once we receive your return, our team will inspect the item and process your refund.

• Refunds are made to the original payment method within 5 business days.

3. Substitutions:

• If you have received a defective or damaged item, we will be happy to exchange it for a new one.

• Contact our customer service at support@lbmcustoms.com to initiate an exchange.

4. Return shipping:

• The customer is responsible for return shipping costs, except in the case of defective or damaged goods.

• We recommend using a trackable shipping service to ensure the return reaches us.

5. How to initiate a return:

• Contact our customer service at support@lbmcustoms.com.

• Please provide your order number, a brief explanation of the return, and relevant images if applicable.

6. Non-returnable goods:

• Some products are non-returnable, including personal products and items with a short shelf life.

• Please check the product description for specific return restrictions.

7. Cancellations:

• If you wish to cancel your order, please contact us as soon as possible.

• Once an order has been sent, it cannot be canceled.

8. Contact us:

• If you have any questions or concerns about our return policy, please contact our customer service at support@lbmcustoms.com.